After your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route.
Orders can take up to 2 business days to be processed and shipped. Please note, we do not ship and/or deliver on weekends. All orders received after 12pm PST on Friday will be shipped the following Monday. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.
Shipments can take 1-10 business days, depending on location. Shipping charges are based on delivery location and will be calculated at checkout.
Shipments may take longer during holidays. International shipping is not currently available.
For any questions, please contact firstname.lastname@example.org
Returns are accepted within 30 days of receipt. For a full refund, items must be returned unopened/unused, with tags, in their original packaging. Sale items are not eligible for returns and exchanges are not offered. Refunds will be applied to the original form of payment in full.
To return an item, please email a return request with your order number in the subject line to email@example.com. In your note please include the following:
· Date of purchase
· Reason for return
After you reach out to us, our customer service team will respond with a return authorization number and a shipping address. All returns must be approved and have an return authorization number.
When preparing the return, please include the following:
· Original invoice
· RA number and/or return approval email
Shipping costs for online returns are the responsibility of the customer. We recommend that you use a shipping method that provides a tracking number, as we are not responsible for return shipments that are not successfully delivered to our headquarters.
You will receive an email confirmation once your return has been processed. Refunds will be credited to the credit card you used in making the applicable purchase. Please allow 7-10 business days for the transaction to post.